How can we help you?

Looking for additional information? On this page you will find answers to frequently asked questions.

Bike registration

By registering your Merckx bicycle you can extend the warranty of your Merckx frame from 2 to 5 years.

Get extra warranty

Help & support

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Contact BCF

Do you have questions about a bicycle and you cannot find the answer on this website? Contact us and we will help you!

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Bikefitting

A bicycle can be super stiff, light, aerodynamic and comfortable. If your bike fit isn't ideal, you will never tap into the bike's full potential. Are you sitting a few centimetres too high or too low? Do you have to bend too far over to be able to grab your handlebar? Then you are only riding at 50% of your capability. You don't have to be a pro to feel that difference.

Book your bikefitting

Find a dealer near you

Want to have a look at our bikes in real life?

View our dealers here

Help & Support

Order and payment

Need help placing an order or payment?
Shipping and Collection

Do you need information about shipping your order or collecting it from a dealer?
Technical information

Find frame passports, technical information & manuals here.
Returns & Refunds

Information about returns & refunds.
Warranty & Complaints

All information regarding the warranty on your bicycle.
Popular Questions

All answers to frequently asked questions.

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